NOTIFICATION FROM SUZUKI MALAYSIA SDN. BHD.
To our valued Suzuki V-Strom 800DE (DL800DEM3) owners,
We thank you very much for your support and trust for purchasing Suzuki V-Strom 800DE. As a responsible importer, assembler and distributor of Suzuki motorcycles in Malaysia, we are dedicated in providing motorcycles of outstanding quality and value.
As per described above, Suzuki Malaysia Sdn. Bhd. (SMSB) has decided to implement a Recall Campaign for certain units of V-Strom 800 DE (2023/24) motorcycle.
Outline of problem
Affected vehicles may have been equipped with genuine rear tire that can develop cracking or other deformation of the tire tread. In the worst case under continued use, portions of the tire tread may separate from the tire structure and impact overall vehicle dynamics.
Request to owner
Suzuki Malaysia Sdn. Bhd. (SMSB) will send you another announcement about this Recall Campaign when the countermeasure parts are available. In the meantime, please avoid riding or allowing anyone else to ride your motorcycle until this recall service has been completed.
If you no longer own this vehicle, please kindly inform SMSB or your authorized Suzuki dealer of the change of owner information. You also may directly reach us at 03-5566 5660 / +6019-228 8965 (Service Centre HQ) or email to info@suzuki.com.my for any inquiry related to this recall campaign.
Our customer service line is open;
Monday to Thursday : 8:20 a.m. to 1:00 p.m. & 1:50 p.m. to 6:00 p.m.
Friday : 8:20 a.m. to 12:40 p.m. & 2:30 p.m. to 6:00 p.m.
We appreciate your continuous support as we are fully committed towards our customers’ satisfaction on Suzuki products and for you to have a safe and confidence ride.
Thank you.
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